Returns & Replacements
The short version: if we got it wrong, we fix it — free.
The 7-day replacement guarantee
If your order arrives damaged, defective, or isn't what you ordered, tell us within 7 days of delivery and we'll send a replacement at no cost — or refund you if you'd rather.
How to claim
- Email support@furtopia.co.in within 7 days of delivery.
- Include your order number and photos of the item (an unboxing video is even better — it makes claims instant).
- We'll reply with the resolution — replacement or refund — and take it from there. You won't be asked to fill out forms or argue.
What isn't covered
We don't accept change-of-mind returns — if the product arrived correct and undamaged, it's yours. This is what lets us keep prices where they are. We'd rather be upfront about that than hide it in fine print.
A tip that protects you
A quick 20-second video while opening your parcel is the strongest proof there is. It's not required for every claim, but with it, damage claims are resolved fastest.
Refunds
Where a refund is agreed: prepaid orders are refunded to the original payment method; for COD orders we'll arrange the refund with you directly (typically UPI or bank transfer). Refunds are processed once your claim is approved.